How do I make a return?

 

• Please go to our customer service personnel chat box for help or email us at team@ttabud.com to submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return for EVERY order within 90 days from the date of purchase.

 

• Print and tape your return label we provided to the outside of your return package. Mail out your package at the nearest USPS/UPS location and you're done!

 

Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the United States (security-restricted areas such as military bases excluded).

 

 

Is the return shipping free?

 

Return shipping is free on your first return for EVERY order within 90 days from the date of purchase. If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 90-day window has not expired. To minimize the environmental impact of multiple returns, we recommend that you try to handle your return items in one shipment to avoid paying additional fees and to be more environmentally friendly. For the second and subsequent refunds from the same order, you can use the return label we provide and pay a $7.99 shipping fee, which will be deducted from your refund.

 

How long do I have before making a return?

 

If an item is eligible for return and refund, you may return it within the return window of 90 days after the day of purchase. You are required to send back your return package within 14 days after you submit your refund in the return window. You may not return an item after the 90-day window, calculated from the date of purchase.

 

Can I return any product I bought on TTABud?

 

Almost all items you bought on TTABud are eligible for return and refund if you are not satisfied with them, with just a few exceptions:

- Items that are worn, washed, damaged, with tags, packaging or hygiene sticker removed or in an incomplete set.

 

- Items that are labelled as non-refundable.

 

- Free gifts.

 

 

Refunds

 

- For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.

 

- For refunds of missing items or items not delivered, request a refund over chat box to our customer service personnel for help or email us at team@ttabud.com. The tracking information from the carrier decides whether an item had been delivered or not.

 

- Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a TTABud’s error. The insurance costs, if any, are also non-refundable.

 

- You can choose to accept TTABud credits instead of a refund to the original payment method. Refunds to TTTABud credits are faster than your original payment method. TTABud credits have no expiration date. The refunds to TTABud credits cannot be reversed once the refunds are processed. TTABud credits cannot be redeemed for cash and can only be used for purchases on TTABud. For more information about TTABud credits, please make a request over chat to our customer service personnel for help or email us at team@ttabud.com. 

 

- You may receive advanced refunds, where we will issue the refund after you dropped off your refund package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

 

 Important Notice:

 

- The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.

 

- Please make sure you don't accidentally include any item(s) in your return package that you do not wish to return. We will not be responsible for sending back those items to you.

 

If you have any questions about making a return or this policy, please contact our customer service.